Pack & Send Case Study
Responsive, Personal, Strategic:
Transforming Johnny’s accounting experience
✔ Saved approximately $10,000 annually in accounting fees
✔ Response times reduced from days to hours
✔ Prevented costly compliance issues through rapid support
✔ Gained confidence to explore tax-efficient growth strategies
Johnny Lin is a successful Pack & Send store owner who knows the value of responsive, strategic support. After experiencing the frustrations of working with a large accounting firm, he found the proactive partnership he needed with Inspired Accounting.
The Challenge: Breaking Free from Big Firm Constraints
Despite running three successful Pack & Send franchises, Johnny faced constant challenges with his previous accountant. High fees, slow responses, and a lack of personal attention were holding his business back
“Every time I asked my previous accountants to help, they charged me enormous consulting fees - $300 just for a letter. Sometimes these delays meant missing government deadlines, which caused even bigger problems. They just didn’t care about smaller clients.”
“Until then, I was paying almost $10,000 to an accountant who wasn’t giving me the support I needed. When I approached Patrick and asked some questions, his response was completely different. He actually wanted to understand my business.”
Finding the Right Partnership
After meeting Patrick through a business networking group and hearing him speak about his approach to client partnerships, Johnny realised there could be a better way.
A New Way of Working
The contrast in service was immediate. With a clear monthly fee structure, Johnny gained access to responsive support without the fear of surprise bills.
“Patrick responds within a couple of hours when he’s not busy, and always within the day even when he is. With my previous accountant, you’d be lucky to hear back within two or three days because you weren’t important enough.”
“Just this week, I asked about restructuring my company to avoid unnecessary taxes. He immediately provided multiple options - from the simplest approach to more comprehensive solutions - and explained everything clearly so I could make an informed decision.”
Building Trust Through Partnership
For Johnny, the biggest difference has been gaining a trusted advisor who genuinely cares about his success.
“With Patrick, it’s more like a friendship. We can have personal discussions about taxes, family, and business - everything. I feel completely confident asking questions that I would have been afraid to ask before.”
“Sometimes you’re not sure if something is the right approach, but Patrick will always find a legal way to achieve the same outcome. He’ll say ‘You can’t do it that way, but here’s how we can reach your goal properly.’”
More Than Just Numbers
While Johnny is still in his first year with Inspired Accounting, the impact on his business mindset and confidence has been significant.
“I absolutely recommend Patrick. It’s about more than just the one-to-one service - he genuinely wants to help you achieve your goals. He’s experienced from working with the big firms but brings that expertise to a personal level where you can actually use it.”
“Even when one time he was tied up with a personal emergency, he took five minutes to walk me through an important question. That’s the level of care you get. He’s not just an accountant, he’s a partner in your success.”
